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Leveraging Technology And Data To Manage Remote Employees

Date

Thursday, March 25, 2021

Time

12:00 PM America/New_York

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Agenda

In this webinar we'll be discussing: 

➤ How to manage expectations of remote workers

➤ Using advanced technologies such as call deflection, chat bots/virtual agents

➤ How to use advanced analytics to humanize data and develop strong KPI's

➤ Tools to live monitor agent desktops and phone activity

Learn about advanced cloud technologies such as Unified Communications as a Service, Cloud Contact Center, Cloud Computing, SD WAN and more. Gain real world insights on procuring, managing and deploying cloud solutions that will help you drive achievable business outcomes.

Derek Roush - VocalPoint Consulting

Tony Poer - 8x8

Daniel Entwistle - Currium Solutions US


Presenter

Derek Roush

Derek W. Roush is the President and CEO of VocalPoint Consulting and a 20 year veteran of the telecommunications and cloud services industries. In 2010 Derek created VocalPoint Consulting which has become a leading twenty-first century ecosystem designed to help businesses source, implement and support Unified Communications, Contact Center, and Cloud Services from the industries leading solution providers.
Presenter

Daniel Entwistle

Managing Director and Co-Founder of Curium Solutions. Dan brings a wealth of experience in change management, leadership development and performance improvement, having worked with some of the biggest brands across the US and Europe. His experience spans multiple industries and has supported a number of leading organizations such as AstraZeneca, Prologis, Morgan Stanley, Barclays, FIS, NASA, CIA, FBI, Robinhood, PepsiCo, L'Oreal and the national Customer Services Association.
Presenter

Mr Tony Poer

Tony Poer manages the Channel Contact Center Solutions team at 8x8. Tony has been with 8x8 for 4 years and has spent almost 20 years designing Customer Experience. His team provides consulting services on best practices for Customer Experience and Contact Center and they are the go-to Subject Matter Experts (SME) for hosted contact center, customer experience, and telephony/UC topics. In addition to coaching 8x8 Channel Partners and Customers, his team also manages on-site consulting engagements to analyze business processes and metrics, identify gaps, and provide a roadmap of recommendations to migrate from current state to successful achievement of their strategic objectives. Tony is constantly evangelizing the 8x8 experience at industry events, sales conferences and webinars.